Privacy Policy

Effective Date: January 1, 2026

ARCH Drafting Company (“ARCH Drafting Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, submit an inquiry, request a quote, communicate with us, or otherwise interact with our business.

This Privacy Policy applies to information collected through the ARCH Drafting Company website and related communications. It does not replace any additional privacy, confidentiality or information-handling terms contained in a separate service agreement or contract between ARCH Drafting Company and a client.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

  • your name;
  • email address;
  • telephone number;
  • mailing or project address;
  • information submitted through website contact, consultation or quotation forms;
  • information regarding a property or proposed project;
  • drawings, photographs, surveys, reports, plans or other project documents you voluntarily provide;
  • information contained in emails, telephone calls, text messages or other correspondence;
  • information necessary to prepare quotations, proposals or provide our services;
  • IP address, browser type, device type, operating system and general website usage information;
  • referral source and information about how you found or interacted with our website or advertising; and
  • cookie, analytics and similar technical information.

We seek to collect only information that is reasonably necessary for the purposes for which it is being collected.

2. How We Collect Information

We may collect personal information when you:

  • visit or use our website;
  • submit a contact or quotation form;
  • contact us by telephone, email, text message or another communication method;
  • request a consultation, proposal or service;
  • become a client of ARCH Drafting Company;
  • provide documents or information relating to a potential or active project;
  • interact with our advertisements or online profiles; or
  • otherwise voluntarily provide information to us.

Certain technical information may also be collected automatically through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

  • responding to inquiries;
  • assessing potential projects;
  • preparing quotations, estimates and proposals;
  • scheduling consultations or site visits;
  • providing architectural drafting, building design, zoning, permit coordination and related pre-construction services;
  • communicating regarding existing or prospective projects;
  • coordinating services with consultants, engineers, surveyors, contractors or other project participants where appropriate;
  • assisting with building permit, planning or other approval processes;
  • communicating with municipalities, approval authorities or government agencies where authorized or necessary for a project;
  • maintaining business and project records;
  • processing and administering our client relationships;
  • improving our website, services and customer experience;
  • measuring website traffic, advertising effectiveness and marketing performance;
  • preventing fraud, misuse, security incidents or other unlawful activity;
  • complying with legal, regulatory, insurance and professional obligations; and
  • sending promotional or marketing communications where permitted by law.

We will not use personal information for a materially different purpose without obtaining consent where consent is required.

4. Consent

By voluntarily providing personal information to ARCH Drafting Company, you consent to its collection, use and disclosure for the purposes identified at the time of collection and as described in this Privacy Policy, subject to applicable law.

You may withdraw consent to certain uses of your information by contacting us. Withdrawal of consent may affect our ability to provide certain services where the information is necessary to perform those services or meet legal obligations.

5. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, understand visitor activity, improve performance and measure advertising effectiveness.

These technologies may collect information such as:

  • IP address;
  • device and browser information;
  • pages visited;
  • approximate geographic region;
  • time spent on pages;
  • referring websites;
  • interactions with website features; and
  • advertising or campaign information.

We may use third-party platforms such as Google and other website, analytics or advertising providers. These third parties may use cookies or similar technologies in accordance with their own privacy policies.

You can generally control or disable cookies through your browser settings. Certain website functions may not operate as intended if cookies are disabled.

6. Advertising and Marketing

ARCH Drafting Company may use online advertising services to promote its services and understand the effectiveness of advertising campaigns.

Where required by applicable law, we will obtain the appropriate consent before sending commercial electronic communications.

Marketing emails or text messages may include instructions for unsubscribing. You may also contact us directly to request that promotional communications stop.

Opting out of marketing communications does not prevent us from sending communications that are necessary to respond to an inquiry, administer an existing project, fulfil a contract or provide requested services.

7. How We Share Information

ARCH Drafting Company does not sell or rent personal information.

We may disclose information where reasonably necessary to operate our business or provide requested services, including to:

  • employees, representatives or authorized persons working with ARCH Drafting Company;
  • structural, mechanical, HVAC or other engineers and consultants;
  • surveyors and other professional service providers;
  • contractors or project participants where authorized or necessary;
  • municipalities, building departments, planning departments and other approval authorities;
  • website hosting, email, cloud storage, communications, analytics, advertising, scheduling, accounting and other technology service providers;
  • insurers, accountants, lawyers or other professional advisers; and
  • government authorities, regulators, courts or law enforcement where disclosure is required or permitted by law.

Where practical, we seek to provide third parties only with the information necessary for the applicable purpose.

8. Third-Party Services and Processing Outside Canada

Some service providers used by ARCH Drafting Company may store or process information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, government authorities or law enforcement in accordance with those laws.

ARCH Drafting Company remains responsible for personal information under its control as required by applicable privacy law.

9. Data Security

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information in our possession.

These measures are intended to protect information against unauthorized access, loss, theft, misuse, disclosure, alteration or destruction.

However, no website, email system, electronic storage system or method of transmitting information over the Internet can be guaranteed to be completely secure. You should therefore use reasonable care when transmitting sensitive information electronically.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy legitimate business, contractual, insurance, regulatory and legal requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable record-retention requirements.

11. Accessing or Correcting Your Information

Subject to applicable law, you may request access to personal information that ARCH Drafting Company holds about you and may ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before fulfilling a request.

There may be circumstances in which applicable law permits or requires us to refuse access to some information. If this occurs, we will respond as required by law.

12. Children’s Privacy

Our website and services are intended for individuals capable of entering into business relationships relating to property design, construction and related services. We do not knowingly solicit personal information from children through our website.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

ARCH Drafting Company does not control the privacy practices, content or security of third-party websites. This Privacy Policy does not apply to information collected independently by those third parties. You should review their privacy policies before providing personal information.

14. Privacy Breaches

If a breach involving personal information occurs, ARCH Drafting Company will assess and respond to the incident in accordance with applicable privacy laws, including any applicable notification, reporting and record-keeping requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, technology or legal requirements.

The current version will be posted on our website with its effective date. Your continued use of the website after an updated policy is posted constitutes acknowledgement of the revised policy to the extent permitted by law.

If you have any questions or concerns regarding this Privacy Policy, please contact us at: ARCH Drafting Company info@archdrafting.ca

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